Working for our customers

Our goal is to make it easier for you to understand and comply with Victoria’s taxation legislation.

That’s why we continue to invest in both our people and our technology to improve our customers’ experience.

We apply our expertise and experience in administering state taxes, duties and levies to provide excellent customer assistance and support, educate our customers, contribute to policy and issue private rulings.

Key points.
307,572 phone calls were received.
54,142 emails were managed.
10,776 contact centre surveys were completed.
Customer satisfaction was 86%.
1,926 private rulings and exemption decisions were issued.