Two of our strategic goals are to modernise technology and to provide an excellent customer experience. To advance these goals, we continue to deliver a range of improvements to our online services.
In 2025–26, we delivered system and process changes to support the introduction of the emergency services and volunteers fund and changes to vacant residential land tax.
Over the last 12 months, we also:
- implemented processes to make it easier for representatives to support their customers
- delivered enhancements to help customers manage their passwords
- upgraded our contact centre platform to improve customers’ experience
- updated our customer portals with a consistent look and feel
- piloted reminders for land tax customers to encourage them to pay on time
- rolled out improvements to systems testing to help us make changes more efficiently and reduce manual effort
- strengthened platforms that improve our cybersecurity.